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Convenience Trumps Fidelity in Most Markets
Ed Kohler

Fredric Dannen, author of Hit Men: Power Brokers and Fast Money Inside the Music Business participated in a quorum on the Freakonomics blog looking at the music industry. While laying out his take on the industry, he made the argument that convenience wins out over fidelity:

Whats the Future of the Music Industry? A Freakonomics Quorum

My epiphany, if you want to call it that, was simply this: consumers of recorded music will always embrace the format that provides the greatest convenience. No other factor — certainly not high fidelity — will move consumers substantially to change their listening and buying habits. The single exception to this rule was the introduction of two-channel stereo in the late fifties.

That's a brilliant point. People want their music, and they want it in easy to consume formats. Tapes are easier to consume than records. MP3s are easier still since you can put thousands of them on a relatively indestructible Nano.

As I've thought about this concept, it's become clear to me that convenience wins out over fidelity many other markets as well. Here are a few that come to mind:

1. Cell Phones - sound quality sucks compared to land lines, but I haven't had a land line for 7 years. The quality goes down another step when you add a BlueTooth headset, but that doesn't seem to be slowing down people who live off audio communications.

2. Fast Food - the food sucks compared to what you could make yourself. But that doesn't stop people from eating a ridiculous number of meals in their cars.

3. BitTorrent - it's easier to steal music, movies, and TV shows than buy them today.

4. CraigsList - it's easier to post ads and search for ads on Craigslist than most every newspaper's classifieds site. And it has RSS so you can create persistent searches for your RSS reader.

5. Travel - it is more convenient to run a search for a flight to Vegas on Expedia than it is to talk to an agent to has to describe to you what she's seeing on her screen.

What would you add to the list?




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Comments

1. Posted by: Peter Davies on October 11, 2007 3:29 AM:

Love the article but would add that your premise is based promarily on the USA, where quality is not highly valued.

While Europeans share the penchant for cell phones and fast food, our cell phones work much better most of the time due to the geography, and we definitely value higher quality food. We don't eat in our cars.

Craigslist - na we use ebay old timer.

Travel - I'd argue that my old travel agent at work was much better than the self service crap that is my new electronic travel helper. Much more convenient. I spend hours on the web trying to get the best combination of price and service that previously was taken conveniently out of my hands by my trusty travel agent. Why do I do it - well at work I have to,.




2. Posted by: kenneth durril on October 12, 2007 10:56 AM:

It is recognition that trumps fidelity. Quality doesn't begin until you recognize an object as fitting the category and being basically useful. As long as you can tell what the other person is saying, the phone is doing its basic job. As long as you can tell the flavors of fat, protein and a little salt, it could possibly be a hamburger. Close often counts.

Bit Torrent is about convenience, but then again, you are only satisfied with the service if it gets you close enough to the full movie or song. Too much pollution, like corrupted files, would turn off users of Bit Torrent because its only easy if you get something close to what you are looking for, something you recognize.

Craigs List is all convenience. It's in English and I'm literate, so it meets my needs.

Travel booking should be simple. I don't believe that the internet is more convenient than an agent, I just think most agents aren't that helpful. I don't feel like dictating my travel needs to another person usually and most of my trips are not so complex as to need expert advice. If it is simply a flight within the US, I'm self serve. Beruit would be a different challenge.




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