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Online Retail Dead Zones
Ed Kohler

I have a theory that the two best audiences for online retail stores are the urban core and rural areas.

Urban core areas do well because people living in high density areas tend to get everything delivered. Not just pizza, but groceries, beer, and hardware. Parking, commuting, or even owning a car can be difficult, so it's easier to hop on the web, whip out the plastic, and watch stuff show up at your door.

Rural people benefit from online retail due to a lack of choice. There are few interesting stores within easy driving distance. When faced with a choice of making a list of things to pick up on a shopping excursion, or simply buying the same stuff online, the choice of moving online becomes pretty obvious. There are some exceptions for people who's bandwidth is so slow they'd still rather drive 20 minutes to shop at Target.

I've attempted to illustrate this with a color coded map of the greater Chicago area:

Online Retail Dead Zones

The red zone is what I call the online retail dead zone. That's obviously going a bit too far, but the point here is that suburban families have relatively easy access to a wide array of shopping options and easy parking, so are less reliant on retail delivery than those further in or further out.

If you're an online retailer with a finite amount of money to spend on advertising, it's possible than you may see higher conversions from outside the red donut. This assumes that you ignore all other variables, such as which market is the best fit for the products you're trying to sell.

Actually targeting this type of an audience online is something I haven't fully worked out yet. Any suggestions?




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Comments

1. Posted by: deb lavoy on November 22, 2007 5:49 AM:

This is a good theory, but I wonder if you have any data on it. One of the biggest segments of online shoppers is moms who don't want to drag kids around to stores, or are just so darn busy, they don't want to waste time at the mall. I'm in this demographic. I live in the burbs, and do lots and lots of online shopping. Of course, this is probably different on the coasts than in the interior, but still.




2. Posted by: Geoff Daily on November 29, 2007 2:47 PM:

Great thoughts Ed! I'm working on some extended comments that I'll be throwing up on my blog later today, but here's the gist of it: it's not so much that rural and urban areas represent the biggest ecommerce buyers today as the suburbs have the most connectivity and the most money, but ultimately ecommerce has the greatest potential impact in terms of efficiency for consumers in urban and rural areas.

So the question is how can we evolve ecommerce to great even greater efficiencies and in particular more widespread awareness about the possibilities of ecommerce, in particular in rural areas where the amount of choice afforded them by the Internet is unbelievable relative to what they can find at the shelves of their local Wal-Mart.




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