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April 7, 2008
Does online shopping always beat offline? Absolutely not. Here are a few examples of where offline trumps online shopping today. But first, a shout-out to online: While shopping for new running shoes on Amazon last night, I was able to...
December 31, 2007
My Capital One credit card's online account management service includes a customer service feature called, "Send us a Secure Message" that sounded like the perfect way to communicate with the credit card company before traveling to Uruguay and Argentina. While...
December 28, 2007
After shopping for a dishwasher online earlier this week, I'm thoroughly convinced that nobody is really taking this market seriously. The two biggest problems I found were a lack of consistent specs, and no highlighting or differentiating or key features...
December 27, 2007
Offering live chat on websites can be a great way to connect with customers, but like most tools, it's only as good as the people using it. Take, for example, a recent experience I had with Home Depot where I...
November 22, 2007
Tomorrow is the unofficial kick-off of the holiday shopping season. What technology gifts are you hoping to receive this year? Do you have your eyes on a Kindle? Have you made it 5 months without an iPhone? Also, what tech...
November 21, 2007
I have a theory that the two best audiences for online retail stores are the urban core and rural areas. Urban core areas do well because people living in high density areas tend to get everything delivered. Not just pizza,...
October 2, 2007
I've been in Las Vegas this week at the Electronic Retailer's Association's annual conference. One of the sessions I attended called, "Increase your ROI with New Technologies" took at look at emerging (or already emerged, depending on your perspective) technologies...
September 13, 2007
Seth Godin think search engines still have a lot to room to grow when it comes to comparison type searches: Seth's Blog: The haystack But they're terrible at connections, at rankings, at horizontal results. They can't help me find the...
July 8, 2007
Marketing Pilgrim has been on a user reviews kick lately as it pertains to online retail and has come up with some really interesting nuggets. The crux of the posts have been about whether user generated content on retail sites...
June 24, 2007
I recently sold something on Ebay for $100 that could be purchased for $106.99 on Amazon. I was surprised by how much it went for. The product I sold was new in the box, so there was nothing wrong with...
June 15, 2007
If you're shopping on Amazon.com and find a product you're interested in buying that's sold through a 3rd party, you have two choices: 1. Buy the product directly from Amazon. 2. Head over to the 3rd party's own ecommerce site...
June 12, 2007
Why does Amazon make it so hard to figure out which products in your shopping cart are running up your shipping costs? Is it just me? Let me explain: Last night, I added a few things to my shopping cart...
January 25, 2007
Are online retailers driving customers AWAY from their sites? I've noticed in Technology Evangelist's web stats that we get a fair amount of traffic for "coupon code" related searches. With a little digging, I noticed we rank second to a...
December 18, 2006
A friend of mine told me that he thinks big offline retailers like Best Buy and Target are going to cut into Amazon's online market share this year because they're finally getting up to speed. Somehow, I doubt that, especially...
December 7, 2006
Being crunch time for holiday shopping, let's discuss the hot products for 2006. What are the must have products this year? Any fun stocking stuffers?...
September 25, 2006
Michael Arrington reports on a yet-to-be released feature from PayPal called DropBox:Techcrunch ?Ǭª Blog Archive ?Ǭª Exclusive: Mysterious Paypal Secure Storage "PayPal is preparing a new feature on a select range of users that allows them to securely store files...
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