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February 25, 2009
Taylor Pratt at Marketing Pilgrim wrote about a study from e-consultancy that showed online retailers out-ranking offline retail for customer satisfaction. This may come as a surprise for many, but here's why I think it makes sense. In the offline...
January 25, 2009
I recently found myself in the market for a new point & shoot digital camera after putting my last one through the wash. It turns out that cameras don't need to be laundered. I'm a huge fan of Canon's Powershot...
October 25, 2008
Matt Mantey from The Internet is Just a Fad has some examples of the weaknesses with Nordstrom's online retail experience. While Nordstrom's has an incredibly recognizable and respected offline brand, it doesn't necessarily translate into comparable online success. If I...
April 7, 2008
Does online shopping always beat offline? Absolutely not. Here are a few examples of where offline trumps online shopping today. But first, a shout-out to online: While shopping for new running shoes on Amazon last night, I was able to...
December 31, 2007
My Capital One credit card's online account management service includes a customer service feature called, "Send us a Secure Message" that sounded like the perfect way to communicate with the credit card company before traveling to Uruguay and Argentina. While...
December 28, 2007
After shopping for a dishwasher online earlier this week, I'm thoroughly convinced that nobody is really taking this market seriously. The two biggest problems I found were a lack of consistent specs, and no highlighting or differentiating or key features...
December 27, 2007
Offering live chat on websites can be a great way to connect with customers, but like most tools, it's only as good as the people using it. Take, for example, a recent experience I had with Home Depot where I...
November 22, 2007
Tomorrow is the unofficial kick-off of the holiday shopping season. What technology gifts are you hoping to receive this year? Do you have your eyes on a Kindle? Have you made it 5 months without an iPhone? Also, what tech...
November 21, 2007
I have a theory that the two best audiences for online retail stores are the urban core and rural areas. Urban core areas do well because people living in high density areas tend to get everything delivered. Not just pizza,...
October 2, 2007
I've been in Las Vegas this week at the Electronic Retailer's Association's annual conference. One of the sessions I attended called, "Increase your ROI with New Technologies" took at look at emerging (or already emerged, depending on your perspective) technologies...
September 13, 2007
Seth Godin think search engines still have a lot to room to grow when it comes to comparison type searches: Seth's Blog: The haystack But they're terrible at connections, at rankings, at horizontal results. They can't help me find the...
July 8, 2007
Marketing Pilgrim has been on a user reviews kick lately as it pertains to online retail and has come up with some really interesting nuggets. The crux of the posts have been about whether user generated content on retail sites...
June 24, 2007
I recently sold something on Ebay for $100 that could be purchased for $106.99 on Amazon. I was surprised by how much it went for. The product I sold was new in the box, so there was nothing wrong with...
June 15, 2007
If you're shopping on Amazon.com and find a product you're interested in buying that's sold through a 3rd party, you have two choices: 1. Buy the product directly from Amazon. 2. Head over to the 3rd party's own ecommerce site...
June 12, 2007
Why does Amazon make it so hard to figure out which products in your shopping cart are running up your shipping costs? Is it just me? Let me explain: Last night, I added a few things to my shopping cart...
January 25, 2007
Are online retailers driving customers AWAY from their sites? I've noticed in Technology Evangelist's web stats that we get a fair amount of traffic for "coupon code" related searches. With a little digging, I noticed we rank second to a...
December 18, 2006
A friend of mine told me that he thinks big offline retailers like Best Buy and Target are going to cut into Amazon's online market share this year because they're finally getting up to speed. Somehow, I doubt that, especially...
December 7, 2006
Being crunch time for holiday shopping, let's discuss the hot products for 2006. What are the must have products this year? Any fun stocking stuffers?...
September 25, 2006
Michael Arrington reports on a yet-to-be released feature from PayPal called DropBox:Techcrunch ?Ǭ Blog Archive ?Ǭ Exclusive: Mysterious Paypal Secure Storage "PayPal is preparing a new feature on a select range of users that allows them to securely store files...
May 7, 2006
I love Amazon.com, and use the site every day to at least check a price. Let's just say that a lot of smiling boxes have shown up at my house Amazon. However, there is one nagging problem with Amazon's service that really needs to be addressed: shipping opacity.
February 17, 2006
Amazon Prime is Amazon.com's pre-paid shipping program where customers receive free 2-day shipping (or $3.99 express shipping) on all orders (well, there are some exceptions) for a flat $79 annual fee. It's an interesting concept, but does it work? Is it worth it?
February 1, 2006
Rocketboom, the tremendously popular daily videoblog starring Amanda Congdon, has decided to accept advertising within their daily news stories. They report on a wide range of topics, from news to culture. They are conducting an Ebay auction for their first week's commercials -- bids have already exceeded $10,000 with more than seven days to go!
December 6, 2005
A look at Cyber Monday a week after the fact.
November 29, 2005
Cyber Monday refers to the first Monday after the Thanksgiving weekend in the United States. This is supposedly the biggest online shopping day of the year. But is it? Here's a graph of an online retailer's 2005 daily revenue through...
November 26, 2005
Amazon.com has long been a leader in customer participation among retail web sites. If you haven't been to Amazon in a while, take a quick look at the page for Freakonomics to get a feel for what Amazon is doing...
November 24, 2005
Are you a bargain shopper who takes advantage of the deals offered by retailers on the day after Thanksgiving? This year, consider skipping the dark parking lots. Instead, stay at home and get the same deals online. Many major retailers...
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